Cancellation and Refund Policy
Last updated: 5 August 2026
This policy explains when a purchase on The Creator Pass (the "Platform"), operated by DILDO DATING PRIVATE LIMITED, can be cancelled and when a refund is available. By making a purchase, you agree to this policy together with our Terms and Conditions.
1. All sales are final
Everything sold on the Platform is digital and is delivered or made available immediately. All purchases are non-refundable. This includes memberships and subscriptions, pay-per-view unlocks, exclusive posts and media, paid messages, tips and gifts, live-stream access, and any other digital item or service bought on the Platform.
Once digital content has been unlocked, viewed, downloaded or streamed, it cannot be returned, and no refund, credit or exchange will be issued.
2. Cancelling a membership
You can cancel a recurring membership at any time from your account settings. Cancellation stops all future billing.
- Your access continues until the end of the billing period you have already paid for.
- Cancelling does not refund the current billing period, and part-used periods are not refunded on a pro-rata basis.
- You will not be charged again after cancelling, provided you cancel before the next renewal date.
3. Cancelling a booked call or paid request
Scheduled 1:1 calls and custom paid requests reserve a creator's time. Once booked, they are non-refundable, except as set out in Section 4. If you cannot attend a booked call, you may ask the creator to reschedule; agreeing to reschedule is at the creator's discretion.
4. Limited exceptions
We will issue a full refund in the following situations only:
- Service not delivered — a creator does not deliver a booked 1:1 call, a custom paid request, or other personalised service you paid for.
- Cancelled event — a scheduled live stream or event you paid to access is cancelled by the creator and not rescheduled.
- Failed or duplicate transaction — you are charged more than once for the same purchase, or money is deducted but the purchase does not complete.
- Unauthorised transaction — a payment is confirmed by us to have been made fraudulently from your account.
Tips and gifts are voluntary payments and are non-refundable in all cases.
5. How to request a refund
Write to info@thecreatorpass.com within 7 days of the transaction, including your registered email or username, the transaction ID or date, and what went wrong. We may ask for further details while we investigate.
6. How approved refunds are processed
Approved refunds are credited to the original payment method used for the purchase, normally within 7 to 10 working days of approval. The time it takes to appear in your account depends on your bank or card issuer. We do not refund to a different account or payment method.
7. Chargebacks
If you believe a charge is incorrect, please contact us first — we will investigate promptly. Raising a chargeback without contacting us may result in your account being suspended while the dispute is reviewed.
8. Statutory rights
Nothing in this policy limits any right you have that cannot be excluded under applicable consumer-protection law.
9. Contact
Questions about this policy? Email info@thecreatorpass.com or see our contact page.